Remote Assistance is a convenient service we offer to our Gold and Platinum members to help with MS Outlook problems when they arise.
The email servers are extremely stable and completely redundant. Email problems, if they occur, almost always have to do with a configuration error on the Outlook application that is running on your computer.
The fact is Outlook can be a bit tricky to setup correctly. And worse, other seemingly non related changes made on your computer can "break" Outlook leaving you without email.
We know how important it is to ALWAYS have your email working, that's why we offer remote assistance to help you quickly get your Outlook working again.
If you're like most of our clients, you're used to using Outlook, and we know you want to keep using it, even though you can access your emails online. Avoid the frustration and all the time wasted trying to repair it on your own. Take advantage of our Remote Assistance service and get your problems resolved quickly and easily.
While our site management program, email marketing system, and client portal are virtually trouble-free, there may be times when things don't look right or you simply want us to show you how to do something.
We can quickly get you out of a jam with Remote Assistance by logging into your computer. We can show you how to do anything you want because we are both looking at the same screen.
We access your computer using a web application that allows us to see your computer screen exactly as you are seeing it and remotely control your keyboard and mouse. Then we find the problem, and fix it in real-time. All you have to do is contact us.
You control the whole session. In fact, you grant permission for our technician to access your computer, so that way, there are no surprises, and nothing is done without your permission.
You can also temporarily suspend or quickly terminate the session at any moment, if anything comes up that needs your immediate attention.
You stay in control of your computer the whole time, monitoring every step of the repair as it progresses. This way you can be sure your private documents are protected.
You don't have to leave your office, and neither does your computer. This is far less time consuming, and eliminates the need to transport the machine off site.
You can participate in the repair process on the phone or via live chat. This way, you can ask questions as you go along to better understand what is happening.
Because you control their access, you can let our experts do the work on their own, while you attend to other business.
No new software is required. You don't have to go out and buy anything. There is nothing to install, nothing to figure out. Really, it couldn't be easier.